How did my employee get to the end of the training and the training wasn't marked as complete?

Though rare, it is possible for an employee to get to the end of a training course without actually completing the course. Here are some ways to verify completion and instructions for the employee to assess their own course.

• Missed slide?

  • Check the navigation bar on the left side. 
  • If a checkmark is missing the learner might have missed something on that slide. Instruct them to go back and complete the interactions on that slide.

• Incomplete slide?

  • In order to complete a slide, the learner must interact with every piece of the slide. These pieces can be in the form of drop-down menus, hotspots on an image etc. 
    
    

• Incomplete video?

  • This is an easy one to miss, and especially easy to not complete if there are end-credits.

  • In order for a video to be marked as complete, the video must be allowed to play all the way through till the end.

  • The learner will know they've completed the video when they see a blue circle below the video (if you look really closely, you might even see a checkmark too).